fr999 Terms & Conditions — Rules Governing Your Use of This Platform

These Terms govern all aspects of your use of the fr999 platform, including but not limited to account registration, deposits, withdrawals, participation in games and sports betting markets, use of promotional offers, and all communications with fr999 support staff. These Terms are supplemented by, and should be read in conjunction with, the fr999 Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

Access to fr999's services is conditional upon your acceptance of and compliance with these Terms. fr999 reserves the right to refuse service, suspend, or permanently close any account that is found to be in breach of any provision herein. By clicking any registration button, by depositing funds, or by placing any wager on the fr999 platform, you confirm your acceptance of these Terms and all policies referenced within them.

These Terms were last revised on 1 January 2026. fr999 may revise these Terms at any time. Continued use of the platform following notification of any revision constitutes your acceptance of the updated Terms.

To be eligible to register and maintain an active account with fr999, you must satisfy all of the following criteria at all times:

• You are at least 21 years of age;
• You are a natural person and not a corporate entity;
• You are accessing fr999 on your own behalf and not as an agent for any third party;
• You are not a current or former employee, contractor, or agent of fr999, nor an immediate family member of such a person;
• You are not registered on any self-exclusion list maintained by fr999 or any recognised responsible gaming body;
• You have not previously had an fr999 account closed for breach of these Terms.

fr999 reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory documentation within the timeframe specified by fr999's compliance team may result in account suspension and withholding of pending withdrawals until verification is complete.

Each player may hold only one (1) active account with fr999. The creation of multiple accounts by a single individual — whether under the same name, different names, or using different personal details — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all balances held across all accounts.

When registering, you are required to provide accurate, complete, and up-to-date information. This includes your legal full name, date of birth, current residential address, valid mobile number, and a working email address. fr999 is not liable for any issues arising from inaccurate information provided at registration.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. fr999 will not be held liable for any loss arising from unauthorised access to your account that results from your failure to keep your login details secure. You must notify fr999 immediately at [email protected] if you suspect any unauthorised use of your account.

• Do not share your password with any third party;
• Do not allow another person to access or use your account;
• Log out of your account at the end of each session, especially on shared devices;
• Use a strong, unique password that is not used on any other platform;
• Enable two-factor authentication where available to enhance account security.

fr999 operates a BDT-native cashier supporting the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. The minimum deposit amount is ৳500. All deposits are credited to your fr999 wallet in Bangladeshi Taka (BDT) at face value, with no hidden currency conversion fees applied by fr999.

Deposits are processed in real time under normal operating conditions. In the event of a technical delay, you should contact support at [email protected] with your transaction reference number. fr999 will not be held liable for delays caused by third-party payment processors, network outages, or mobile money service interruptions outside of fr999's direct control.

fr999 does not accept deposits made with credit cards where the cardholder is borrowing money for the purpose of gambling. fr999 reserves the right to decline any deposit at its sole discretion, particularly where there are grounds to suspect fraudulent activity, money laundering, or breach of these Terms.

Withdrawal requests on fr999 are processed to the same payment method used for your most recent deposit, subject to availability. Where this is not possible, fr999's support team will assist in identifying an appropriate alternative. The minimum withdrawal amount is ৳500.

All withdrawals are subject to identity verification. Players who have not completed Know Your Customer (KYC) verification may have their withdrawal requests held until satisfactory documentation is provided. Standard documents required include a government-issued photo ID (National ID card or passport) and proof of payment method ownership.

Under normal conditions, withdrawal requests from verified accounts are processed within 30 minutes. During periods of high demand or where additional compliance checks are required, processing times may be extended. fr999 will notify you by email if your withdrawal is subject to delay.

• Withdrawals cannot be processed to a third-party account;
• Active bonus funds that have not met wagering requirements cannot be withdrawn;
• fr999 reserves the right to conduct enhanced due diligence on any withdrawal request;
• Large withdrawal amounts may be paid in instalments at fr999's discretion;
• Any withdrawal found to involve fraudulent funds will be voided and reported to the relevant authorities.

fr999 offers a range of bonuses and promotional offers to eligible players from time to time. These include, but are not limited to: welcome bonuses, reload bonuses, free spin awards, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, Bangladesh Victory Day, and cricket season campaigns including BPL and IPL.

Each bonus or promotion is subject to its own specific terms, including wagering requirements, minimum qualifying deposit, game restrictions, maximum bet limits while a bonus is active, and expiry periods. These individual terms are presented to the player at the time the offer is displayed or claimed. It is the player's responsibility to read and understand the specific conditions before accepting any bonus.

fr999 reserves the right to cancel, modify, or withdraw any bonus or promotion at any time without prior notice. fr999 also reserves the right to void bonus winnings and confiscate associated funds where it determines, in its sole and reasonable discretion, that bonus abuse has occurred. Indicators of bonus abuse include, but are not limited to: low-risk betting strategies designed solely to complete wagering requirements, use of multiple accounts to claim the same offer, and collusive exploitation of refer-a-friend schemes.

All games available on the fr999 platform are sourced from globally recognised and certified game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates using a certified Random Number Generator (RNG) that has been independently tested and audited to ensure genuine randomness and fairness in all outcomes.

In the event of a disconnection during a live game session or an active bet, fr999's systems will record the state of the game at the point of disconnection. The outcome of any unsettled round will be determined in accordance with the rules of the relevant game. fr999 will not be liable for losses that arise as a direct result of a player's internet connection failure, device malfunction, or power outage on the player's side.

In the event of a software malfunction, system error, or manifest error (an obviously incorrect price, payout, or game outcome), fr999 reserves the right to void any affected bets or game rounds and return stakes to the affected players' accounts. fr999 is not liable to pay out winnings that result from a manifest error, regardless of whether the error was apparent to the player at the time of play.

Sport betting markets on fr999 are governed by standard betting rules applicable to the relevant sport and tournament. Cricket markets are governed by ICC playing conditions and tournament-specific rules. fr999's trading team reserves the right to suspend, void, or settle markets in accordance with the rules of the relevant governing body.

The following activities are strictly prohibited on the fr999 platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and may result in legal action where applicable:

• Registering more than one account, or registering on behalf of another person;
• Using automated bots, scripts, or software to place bets or interact with the platform;
• Exploiting software vulnerabilities, game bugs, or technical errors for financial gain;
• Engaging in collusion with other players to gain an unfair advantage in poker or live dealer games;
• Depositing funds obtained through fraudulent, illegal, or criminal means;
• Using fr999's platform for any money laundering activity;
• Providing false information during registration or verification;
• Attempting to charge back or reverse any deposit transaction after wagering has taken place;
• Harassing, threatening, or abusing fr999 staff or other players via any communication channel;
• Selling, transferring, or auctioning your fr999 account or account balance to any third party.

fr999 employs sophisticated monitoring systems to detect irregular betting patterns, account usage anomalies, and suspicious financial activity. Where prohibited conduct is detected or reasonably suspected, fr999 reserves the right to suspend account access, freeze balances, conduct an internal investigation, and share relevant information with law enforcement authorities where required by law.

fr999 provides the following responsible gaming tools, all of which are accessible directly from your account dashboard at no cost and without requiring prior approval from fr999's support team:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to manage your spending;
• Session Time Reminders: Receive automatic notifications after a specified period of continuous play;
• Cooling-Off Period: Temporarily restrict access to your account for a period of 24 hours to 30 days;
• Self-Exclusion: Permanently close your account and restrict yourself from re-registering for a minimum period of six months;
• Reality Check: Periodic on-screen reminders displaying the duration of your current session and net win/loss.

If you believe your gambling behaviour may be becoming problematic, fr999 strongly encourages you to make use of the self-management tools above and to seek support. You may contact fr999's responsible gaming team at any time at [email protected]. fr999 will not permit the removal of a self-exclusion restriction before the agreed exclusion period has expired.

Players under the age of 21 must not access fr999 under any circumstances. fr999 uses age-verification procedures at registration and reserves the right to request additional documentation at any time. Parents and guardians are encouraged to use internet filtering software to prevent underage access to gambling platforms.

All content on the fr999 platform — including but not limited to the fr999 brand name and logo, website design and layout, software, game interfaces, text, graphics, images, icons, and promotional materials — is the exclusive property of fr999 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use fr999's platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not include the right to: copy, reproduce, or redistribute any content from the fr999 platform; create derivative works based on fr999's content; scrape, frame, or deep-link to any part of the platform; or use fr999's brand name or trademarks without express written consent.

Any unauthorised use of fr999's intellectual property will result in immediate termination of your account licence and may give rise to legal action for damages and injunctive relief.

To the maximum extent permitted by applicable law, fr999 and its directors, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of, or inability to use, the fr999 platform or any services provided therein.

In particular, and without limitation, fr999 shall not be liable for:

• Loss of profits, revenue, or winnings arising from platform downtime, technical errors, or service interruptions;
• Loss or corruption of account data;
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers;
• Any losses arising from your reliance on information or odds displayed on the platform that contain a manifest error;
• Actions taken by fr999 in good faith pursuant to its anti-fraud or responsible gaming obligations.

Nothing in these Terms shall exclude or limit fr999's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by its own negligence, or any other liability that cannot be excluded or limited under applicable law.

fr999 collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at https://fr999.io/privacy-policy and forms an integral part of these Terms. By registering with fr999, you consent to the collection and processing of your personal data as described in that Policy.

fr999 uses your personal data for the following primary purposes: account registration and identity verification, processing deposits and withdrawals, fraud detection and prevention, regulatory compliance, customer support, and the delivery of personalised promotional communications where you have opted in to receive them.

fr999 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Data may be shared with third-party service providers that process data on fr999's behalf (such as payment processors and KYC verification providers) under strict contractual confidentiality and data processing obligations.

fr999 implements and maintains appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption on all data transmissions, access-controlled database infrastructure, and regular internal security audits.

fr999 reserves the right to amend, update, or replace any part of these Terms at any time. When material changes are made, fr999 will endeavour to notify registered players by email or by displaying a prominent notice on the platform prior to the changes taking effect. The most current version of these Terms will always be accessible at https://fr999.io/terms-conditions, with the effective date clearly indicated.

Your continued use of the fr999 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using fr999 and may request account closure by contacting support at [email protected]. Closure requests will be processed in accordance with the withdrawal procedures set out in Clause 5.

These Terms and all matters arising from or in connection with your use of the fr999 platform shall be interpreted in accordance with applicable law. In the event of any dispute between you and fr999 arising from these Terms or from your use of the platform, both parties agree to attempt to resolve the matter through good-faith negotiation in the first instance.

Any formal dispute that cannot be resolved informally should be submitted in writing to fr999 at [email protected], clearly describing the nature of the complaint, the relevant dates and transaction references, and the resolution you are seeking. fr999 will acknowledge your complaint within two (2) business days and provide a substantive response within fifteen (15) business days.

These Terms do not affect any statutory rights you may have as a consumer under applicable consumer protection legislation. fr999 does not seek to exclude or limit any rights that cannot be lawfully excluded.

If you have any questions, concerns, or complaints regarding these Terms or your use of the fr999 platform, our support team is available 24 hours a day, seven days a week via live chat on the platform and by email.

Support email: [email protected]

Please include your registered username, the nature of your enquiry, and any relevant transaction reference numbers when contacting support. Our agents will respond in English. Response times via email are typically within two (2) hours during peak hours and within six (6) hours at other times.